The need for mass-produced hospitality services has changed, and customers now choose custom-made services and goods that address their unique requirements and personal goals. If you still offer mass-produced services, you are undoubtedly facing an uphill battle.
Isaac Hayford, an architect and the chief executive officer of the Brynx Haven Hotels in Cape Coast and Accra, holds this opinion. He is 52 years old.
Isaac Hayford took advantage of the opportunity to share some insights on why the industry may have been among the most hit businesses in recent years at the official opening in Accra this past weekend of the second in what is planned to be a chain of boutique hotels strategically placed throughout the country.
"Patrons are looking for highly tailored services that are individualized to meet their specific demands. They demand highly tailored services or goods, and that is what we stand for. One size does not fit all services any longer.
The appealing Brynx Haven Accra is a nine-bedroom masterpiece that has been painstakingly created for the customer who does not want to drive too far outside of Accra to rest. It is tucked away in the more peaceful residential areas of Ashieyie, close to Adenta.
The Brynx Haven's rooms, which come in five deluxe and four ordinary varieties, have a distinctive ambience, stunning space, tastefully designed closets, and bathrooms full of complementary amenities for a home-away-from-home treat.
In addition to the facility's main kitchen, there is an indoor custom kitchen that enables visitors to converse with the chef and participate in the creation of meals, so you know exactly what you are going to eat.
Large-screen televisions and lovely artwork are standard amenities in the suites and lounges. In addition to DSTV, you may request the newest films for your own enjoyment at no additional cost. A cold room is also available for additional solitude.
The hotel's CEO, Isaac Hayford, declared during the formal opening ceremony that for many guests, their health requirements come first and are non-negotiable. He was joined by a small group of businesspeople, family, friends, and acquaintances.
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