Nana Appiah Mensah, widely known as NAM1, the embattled Chief Executive Officer (CEO) of the now-defunct gold-dealership Menzgold, has rolled out an initiative for customers to validate their transactions through the purchase of a GHC650 Menzgold Digital Verification Access Card. The move is part of efforts to authenticate legitimate claims and resolve outstanding issues for customers impacted by the closure of the gold-dealership.
In a statement issued by NAM1, customers who believe they possess genuine transaction claims are urged to obtain the Menzgold Digital Verification Access Card, which will facilitate the verification of their transaction statuses. The card aims to streamline the process for customers seeking to validate their claims, ensuring transparency and accuracy in handling their transactions.
The verification process requires customers to upload original colored soft copies of supporting documents for their transactions. This period for submissions spans from August 10th, 2023, to September 14th, 2023. This step has been introduced to address the significant number of claims that were reportedly marred by irregularities, rendering them ineligible for consideration.
By implementing this verification process, NAM1 seeks to enhance the company's due diligence efforts before proceeding with any payment to customers with legitimate claims. The initiative intends to ensure that the claims being processed are genuine and valid, thus safeguarding the interests of both Menzgold and its customers.
The statement also carries a warning for customers who choose not to participate in the verification process. It states that failing to undergo this crucial step could lead to the forfeiture of their claims. This means that customers who opt not to complete the verification process may lose their right to make claims, underscoring the significance of following through on this procedure.
As NAM1 strives to navigate the complex aftermath of Menzgold's closure, the introduction of the Menzgold Digital Verification Access Card showcases the company's commitment to resolving customer claims in a meticulous and transparent manner. The initiative aims to address discrepancies that arose from previous claims, ultimately fostering a fair and equitable resolution for all parties involved.
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