Internet disruption in Ghana caused by multiple submarine fiber optic cable outages have significantly affected both Mobile and Fixed Data services across the country.
The National Communications Authority (NCA) has announced a nationwide internet disruption in Ghana caused by multiple submarine fiber optic cable outages. These disruptions, originating from Senegal, Cote d'Ivoire, and Portugal, have significantly affected both Mobile and Fixed Data services across the country.
As a result, there has been a notable decline in data services quality. The Mobile Network Operators (MNOs) are actively engaged in restoring full services and have communicated the disruptions to affected customers through various channels.
Additionally, the Ghana Chamber of Telecommunications has revealed that some fiber optic cables are completely out of service while others are operating at reduced capacity, impacting internet, data, and Voice over IP (VoIP) services. They are currently conducting further investigations and undertaking efforts to rectify the issues and restore services to customers. The NCA assures the public of ongoing monitoring and promises updates as the situation progresses. We deeply regret any inconvenience caused to customers during this period.
Attached below are copies of the statement explaining the reasons behind the internet disruptions in Ghana:
UNDERSEA CABLE DISRUPTIONS AFFECT DATA SERVICES.
The National Communications Authority (NCA) regrettably informs the general public that multiple undersea cable disruptions have affected Mobile and Fixed Data services nationwide.
The disruptions affecting multiple undersea cables responsible for carrying international traffic have occurred in Senegal and Cote d'Ivoire and with some disruptions in Portugal. This has led to a significant degradation of data services across the country.
It is important to note that the Mobile Network Operators (MNOs) are working around the clock to restore full services. In addition, the MNOs have informed affected customers of the disruptions via various channels.
The Authority is monitoring the situation and will update the public accordingly.
OUTAGES ON MULTIPLE SUBMARINE OPTIC FIBRE CABLES INTO GHANA
Accra, March 14, 2024— There are outages on multiple submarine optic fibre cables that come into Ghana.
Some of the cables are down while others are delivering limited capacity.
This is impacting internet, data and Voice over IP (VolP) services of the members of the Chamber; the Mobile Network Operators and the Data Service Providers to varying degrees. As a result customers and subscribers are currently experiencing service challenges.
Further investigations are being carried out, as well as work to resolve the current problems to restore service to our customers.
The inconvenience to customers is deeply regretted.
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