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July 18th , 2024

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UNBELIEVABLE! GOIL EMPLOYEE LOSES CONTROL AND ATTACKS CUSTOMER OVER MOMO TRANSACTION

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News

A month ago


In an unexpected turn of events, a simple transaction at a Goil fuel station escalated into a dramatic altercation, but has since sparked a positive movement towards better customer service practices. The incident, captured on video and shared widely on social media, unfolded when a customer and his friend attempted to purchase items using both cash and mobile money (MoMo) at the station's supermarket.

According to the customer, after paying for his item with cash, his friend used MoMo for his purchase. Although the money was deducted from the friend's account, the cashier did not receive an alert confirming the transaction. The customer, recalling a similar issue previously experienced in Prampram, suggested the cashier check her balance to verify the payment. However, tensions quickly escalated when the cashier, growing frustrated, demanded the money be resent immediately.


The situation deteriorated when the cashier began shouting, prompting the customer to attempt calming her down and reminding her about proper customer service conduct. Unfortunately, this only further agitated the cashier, leading to her hurling accusations of theft and even throwing a chair at the customer. As the scene unfolded, bystanders intervened, helping to defuse the situation and ensure no one was injured.

This incident has since sparked a broader conversation about customer service standards in Ghana. A popular Twitter user, Quagrainie, who shared the video, captioned it with a plea to Goil: “GOIL Pls take your staff through customer service training or something. Maybe therapy cause ei.”