MTN is one of Africa’s leading telecommunications companies,
offering diverse products and services that cater to millions of customers
across multiple countries. One of the ways MTN enhances customer experience and
facilitates easy access to its offerings is through shortcodes. MTN shortcodes
enable customers to quickly access various services, from checking airtime
balances to subscribing to data bundles and managing mobile money services.
Here’s a comprehensive guide to MTN's essential shortcodes and how they can
benefit users.
1. Airtime Balance
and Recharge Shortcodes
- Check Airtime
Balance: To check your airtime balance, dial *556*. You will receive a pop-up
message with your available balance.
- Recharge Airtime:
To top up your airtime, dial *555*<Voucher PIN>. For example, if your PIN
is 1234567890123, you would dial 5551234567890123.
- Me2U Airtime
Transfer: Transfer airtime to another MTN customer by dialing 198Recipient
NumberAmountPIN. Ensure you have sufficient balance before initiating a
transfer.
2. Data and Internet
Services Shortcodes
- Check Data
Balance: Dial *1314* to check your data balance. You’ll receive an SMS
notification with details of your remaining data.
- Buy Data Bundles:
For different data plans, dial 131, and select from available options such as
daily, weekly, and monthly bundles. This menu also includes special offers,
night plans, and social media bundles.
- Share Data: To
share your data with other MTN users, dial 13123 and follow the prompts.
3. MTN Mobile Money
(MoMo) Shortcodes
- Access Mobile
Money: To access MTN Mobile Money services, dial *170*. You can use this menu
to send money, pay bills, check your balance, and manage your MoMo account.
- Check MoMo
Balance: For a quick balance check, dial *1707*.
- Reset MoMo PIN:
If you need to reset your MoMo PIN, contact customer care or dial *170*, select
“My Account,” and follow the reset instructions.
4. Caller Tunes and
Entertainment Shortcodes
- Activate Caller
Tunes: To activate caller tunes, dial 135 and select your favorite tune from
the menu.
- Deactivate Caller
Tunes: If you no longer want caller tunes, dial 1350 to deactivate.
- Access MTN Music
Plus: Music lovers can dial 590 to access MTN Music Plus and explore playlists
and top tracks.
5. Customer Care and
Support
- Contact Customer
Care: For any inquiries, dial 100 to speak with an MTN customer care
representative.
- Self-Service
Portal: To use self-service for account management, dial 123. This portal
allows you to manage subscriptions, check promotional offers, and access MTN's
support menu.
6. Subscription and
Service Management Shortcodes
- Check My Number:
If you need a reminder of your MTN number, dial 663.
- Check Special
Offers: MTN often provides special offers to its customers. Dial 567 to check
for any available offers, including airtime and data discounts.
- Deactivate
Subscriptions: If you are subscribed to services you no longer want, dial 12351
to manage and deactivate subscriptions.
7. Promotional
Services and Packages
- MTN Free Basics:
Dial 1234 to access MTN Free Basics, which provides free access to essential
websites and services.
- MTN Pulse: For
youth-focused offerings, dial 406 to explore MTN Pulse data packages, airtime
bonuses, and event tickets.
8. MTN Roaming
Services
- Activate
International Roaming: Before traveling, activate roaming by dialing 1235 and
selecting “Roaming.” This will allow you to stay connected when traveling
outside your home country.
- Roaming Data
Packages: Dial 135 to access data bundles specifically for international
roaming.
Conclusion
MTN's shortcodes are a valuable tool for
managing telecom services quickly and efficiently. Each code enables customers
to navigate MTN’s broad offerings, helping them control their accounts and
expenses while gaining access to a wide range of services and packages. By
familiarizing
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