MTN Ghana has officially responded to a viral mobile money fraud case involving the loss of GH¢11,000, assuring customers that the incident was not due to a breach in its systems, but rather a result of social engineering tactics used by fraudsters. The telecom giant emphasized the importance of public awareness and personal security in the fight against mobile money scams.
The incident, which was widely shared on social media, involved a customer who claimed to have lost GH¢11,000 after unknowingly sharing sensitive information over the phone. According to MTN’s preliminary investigation, the fraudsters used manipulation techniques to trick the victim into disclosing their Mobile Money PIN and other account details.
In a press statement, MTN explained that its mobile money platform remains secure and encrypted. “No unauthorized access or breach occurred within our system. This unfortunate incident is a classic case of social engineering, where a fraudster deceives a user into compromising their own security,” the company stated.
MTN is now intensifying its public education campaigns to inform users about common scam tactics. These include impersonation, fake promotions, and fake calls pretending to be from MTN officials. The company is urging customers never to share their MoMo PINs, One-Time Passwords (OTPs), or personal details with anyone, no matter how convincing they may sound.
Security experts have pointed out that as digital finance becomes more widespread in Ghana, fraudsters are also becoming more sophisticated. Mobile money users must stay alert, and telecom companies must continue to update both their systems and user education strategies.
The Ghana Police Service has been notified of the incident, and investigations are ongoing to trace the perpetrators. Meanwhile, MTN has promised to provide all necessary support to the affected customer and is exploring further ways to strengthen user protections.
Consumer rights advocates are calling for tighter regulation and penalties for MoMo fraud, while also encouraging telecoms to implement voice recognition or multi-factor authentication to reduce human error.
As mobile money continues to dominate daily transactions in Ghana, this case serves as a harsh reminder that cybersecurity begins with user awareness. MTN has reaffirmed its commitment to protecting its customers, but insists that the public must also take their digital safety seriously.
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