Commission Intervenes to Secure Payments for Service Providers, Urges Consumers to Settle Debts
The Public Utilities Regulatory Commission (PURC) has successfully recovered a substantial amount of GH¢80,632,623.30 in outstanding arrears owed to utility providers by defaulting consumers across Ghana. This financial recovery is a result of the Commission's intervention strategies aimed at ensuring service providers receive due payments for electricity and water consumption.
A significant portion of the consumers who were found to be defaulting on their payment obligations were identified in the Ashanti Region, highlighting a concentration of payment challenges in that part of the country.
Protecting the Balance Between Consumers and Utilities
The Ashanti Regional Head of Public Relations at PURC, Richard Asiedu, confirmed the recovery on Tuesday, October 21, 2025. He stressed the Commission's unwavering commitment to balancing the interests of both the consumers and the companies that supply essential services like the Electricity Company of Ghana (ECG) and the Ghana Water Limited (GWL).
Mr. Asiedu explained that the recovery followed complaints and reports filed by the utility companies themselves. The colossal amount recovered underlines the scale of non-payment issues faced by service providers, which ultimately impacts their ability to maintain and upgrade infrastructure.
Beyond financial recoveries, the PURC's intervention also included practical support for infrastructural maintenance during the third quarter. The Commission facilitated:
The replacement of nine faulty utility poles reported by consumers.
The execution of seven transformer replacements in collaboration with the utility companies.
Call for Proactive Communication on Usage Challenges
To mitigate future payment issues and service interruptions, the PURC official strongly encouraged consumers who are experiencing difficulties with their electricity or water usage to seek immediate resolution.
Mr. Asiedu advised that consumers should first try to resolve any challenges directly with their respective service providers. If a resolution cannot be reached through that channel, they should then promptly contact the PURC or any designated consumer agency for assistance.
This proactive approach is essential for preventing the accumulation of high bills that lead to default, disconnection, and the need for coercive recovery measures. The Commission continues to position itself as a fair arbiter dedicated to maintaining the financial health of the utility sector while protecting consumers from unfair practices.