The Overseer of Exploration and Correspondence of the Public Utility Administrative Commission (PURC), Dr Kofi Obutey has approached utility shoppers to rest trust in the commission to safeguard their inclinations.
Dr Obutey guaranteed that PURC seriously treats buyer objections and urges purchasers to test their framework to see regardless of whether it works instead of holding tight presumptions and hypotheses that PURC favours the Utility Specialist organizations.
He whined on 3FM that one of the commission's greatest difficulties is the unjust allegation of inclination by both Service Organizations and Utility Shoppers. "Utilities generally blame us for continuously favouring buyers while purchasers additionally blame us for continuously being in favour of Utilities. So the job is a seriously troublesome one for us" he said.
"Whenever you report a harmed machine to us, it will require around 5 days to have it settled. We will organize a gathering between you, the shopper and the utility specialist organization. Whenever it is laid out by our specialized group that it is the issue of the Service Organization, the apparatus is supplanted or a measure of cash is paid to remunerate the buyer for the harm caused to their property," Dr. Obutey provokes customers to test the PURC to check whether they are viable or not.
The PURC's Head of Exploration uncovered that the commission in 2021 had the option to get a little over GHS 5.7 million paid as remuneration to certain clients of ECG and Ghana Water Organization upon discoveries of examinations of protests.
Likewise, a measure of GHS 548,383 was recovered for the Power Organization of Ghana (ECG) and the Ghana Water Organization Restricted (GWCL) over unlawful associations and non-instalment of service bills.
He requests that customers note that they have freedoms as well as limitations to guarantee further developed administrations by the utility suppliers. "Buyers ought to be dependable by the way they utilize public utilities and pay for the administrations they appreciate"
The host of 3FM Dawn Morning Show, Alfred Ocansey asked Dr Obutey what buyers who cover their water bills consistently but are not getting water ought to do and the Overseer of Exploration prompted that such purchasers ought to answer to the utility first for them to look at the issue and if not fulfilled then can come to PURC. PURC will then set up an insightful body to test the make a difference to guarantee that the issue is settled.
"As far as you might be aware, there is a barricade ready to go or somebody has taken advantage of your line therefore you are not getting water at your end," he said
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