A few days after the Electronic Transfer Levy, popularly known as E-Levy, was implemented, the Ghana Revenue Authority (GRA) began refunding illegal deductions from mobile money users.
After making mobile money transfers below the GHC100 threshold, some members of the public complained about what they perceived as excessive costs.
Technical glitches marred the first day of the e-tax rollout, including the deduction of the 1.5 percent levy on transactions below the statutory baseline of GH100, while others were overcharged.
Many of the people who were impacted, from various cell networks and banks, resorted to social media to vent their frustrations and exhibit screenshots of messages they had received with calls to the GRA to take action. According to Patrick Frimpong-Danso of the Ghana Revenue Authority's Office of the Commissioner for the Domestic Tax Revenue Division (DTRD), they have refunded the momo cash to over 120, 000 customers who were erroneously deducted on the first day of the e-introduction. levy's
"So far, we've refunded over 120, 000 customers who were incorrectly charged for e-levy despite not having reached the GHC100 criteria on the first day of the e-levy deployment," he said.
According to him, GRA has increased education on the e-implementation levy's at churches, lorry parks, and other locations. Prior to the reimbursement, the Ghana Revenue Authority (GRA) informs Ghanaians that any erroneous deductions made on electronic money transfers on the first day of the E-introduction Levy's would be repaid.
The refunds would be made when the claims have been examined and verified, according to Isaac Kobina Amoako, the GRA's Head of Project Management Unit.
Mr Amoako stated that the authorities has received complaints from certain charging institutions, such as banks and communications providers, but that a daily report on all transactions will be created for redress.
"We received input from one of the billing companies that the off-net configuration for fewer than 100 and lower is being charged in two ways. "The first fold is that anything under 100, whether on-net or off-net, does not attract E-Levy, although this is now a technical issue." As a result, whenever the transaction is recognized, it will be automatically corrected," he explained.
Mr Amoako said that the Authority would compile daily records for all transactions under GH100 that were exempt from the fee, after which the charge would be reversed.
"The consumers don't have to do anything." The money would be repaid if the examination finds it was the first hundred cedis or less for the day," he stated.
Mr Amoako further said that the problem was caused by the lack of a linked platform that would house the various charging entities as well as the various charging entities themselves.
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