According to the Ghana Chamber of Telecommunications, mobile money customers who abandoned the service owing to the Electronic Transfer Levy (e-Levy) are progressively returning.
After a brief fall, patronage of the service is gradually growing, according to Dr. Kenneth Ashigbey, the Chamber's CEO. Momo patronage is showing some consistency — Ghana Chamber of Telecommunications
He announced this on the Super Morning Show on Thursday, May 12, 2022. "We're seeing a lot more of the standard procedure," he added.
His remark came eleven days after the Electronic Transfer Levy went into effect (e-levy). The Ghana Revenue Authority, in partnership with the Ghana Chamber of Telecommunications and other stakeholders, has increased public awareness following its introduction.
on the e-levy in order to allay public concerns and restore public trust in the use of electronic wallets
The public first reacted negatively to the e-rollout, levy's with panic withdrawals hitting numerous mobile money vending terminals as a result of a large number of customers abandoning the service.
"The lows that we had, which may have been due to the fact that e-levy has started, and the issues that we had, most of them have been rectified," the Chamber's CEO said in an update.
Momo patronage is showing some consistency — Ghana Chamber of Telecommunications. The service is used by certain mobile money users.
"A lot of the misunderstandings have been and are being dealt with, and we are seeing some stability again," he said, adding that most of the initial issues have been overcome.
"In general, client concerns such as 'I was overcharged' have been resolved. All of the overcharges have been resolved; however, the off-net transaction will continue to be an issue, which we are addressing as well."
"We are seeing some stability again," he added, adding that most of the initial concerns have been resolved.
"Client complaints such as "I was overcharged" have been addressed in general. All of the overcharges have been handled; however, the off-net transaction will remain a problem, which we are working to rectify."