There are many reasons why a user might not be able to log in to their Snapchat account. The following are a few ways to troubleshoot the issue.
Tips On How To Troubleshoot Snapchat Login Issues
Another tip for troubleshooting connectivity issues is to stop using a VPN, as this may on occasions cause problems with logging in. Android users should also note that rooted devices cannot be used to log into Snapchat or create an account using the Snapchat app. Users trying to log into Snapchat from a rooted device may see a 'Login Error' notification. In that situation, either try and log in using a different device or un-root that phone, uninstall third-party apps and plugins, then reinstall the official Snapchat app, and try again.
Another troubleshooting tip is to try and log into the Snapchat app using the username instead of the email address. This is particularly true in the case of deleted accounts that can only be logged into using the username. The app displays a 'User Not Found' notification if a user tries to log in to a deleted account using an email address. If the account was deleted less than 30 days ago, simply logging in using the username and password will reactivate the account. However, 30 days after removal, accounts are permanently deleted with no means bto recover them.
The last reason why users may have a problem recovering their account is if it has been locked out by Snapchat. If the lock is temporary, users can try logging in from the app and select the 'Unlock' option. However, if the account has been permanently locked, it will be very difficult to have it recovered. According to Snapchat, there are a number of reasons for which an account might be locked. That includes using third-party apps or plugins, sending spam or indulging in activities that go against the company's community guidelines, or if Snapchat detects suspicious activities originating from the account.
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