The owner tried DC-charging the car at five different locations with three different brands of chargers. Nothing held up.
A post on a Facebook group for Chevrolet Bolt EV and Bolt EUV owners claiming that their 2021 Bolt EV no longer supports DC fast charging has gained media attention amid the massive recall of Bolt EVs and EUVs from 2017 to 2022 to replace their batteries.
In the initial post, the owner returned the vehicle twice to the dealer, but technicians informed him that the issue was with the chargers he was using. They claim that they tried DC-charging the Bolt on three different brands of chargers from five different locations, including EV Go, a General Motors-affiliated charging company.
A Chevrolet service center can put the blame on the charger because the car has an AC charger built in, while the hardware of the charging point controls a DC charge. To make matters even worse, Chevrolet's social media team posted the following, but do not take these words at face value:
"The dealership informed us, after we had talked about the situation, that after diagnosing the vehicle, they found that it works when you use a GM-approved charger at both your home and a certified GM dealership. Please be aware that GM is not responsible for charging issues that arise when using public charging stations that have not been approved by GM because this problem only occurs when using public chargers.
We contacted Chevrolet's parent company, General Motors, and received the following response:
"Public charging locations are compiled by GM into mobile apps for each vehicle brand. GM relies on a combination of industry standards, independent safety certifications obtained by charging hardware manufacturers (such as UL), and our ongoing interoperability testing with charge station operators to ensure a positive customer experience. GM does not certify individual charging stations or verify charger operations in real time. "In this instance, the advisor made a mistake, and our customer service team is talking to the customer."To put it more succinctly, GM is completely committed to the idea that its customers will be able to charge their vehicles with publicly available chargers that comply with industry standards on the network. This includes the chargers that the Bolt owner claims to have attempted to use. It does not anticipate that you will only charge its electric vehicles at dealerships or at home. It would be absurd.
Based on the complaint from the Bolt owner, our suspicion is that the service department blamed the customer for using the wrong item because they were unable to locate the issue.
Since GM is currently in direct communication with the Bolt owner, the issue ought to be resolved. We are confident that GM and Chevrolet will resolve the Bolt's issues as soon as possible, given the number of public complaints they have received.
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