Is your Outlook not working? In this quick guide, go over 11 common reasons why you may not be receiving new emails. We’ll also show you what you can do to fix them. So that you can get your inbox running again in no time!
How Do I Fix Outlook Not Receiving Emails?
Check your internet connection
Let’s start with the basics. Outlook needs a working internet connection to reach its email servers.
If your computer, phone, or tablet is not connected to the internet, Outlook can’t refresh and load your new emails in your inbox.
Check if Outlook is down
If you’re not getting emails on Outlook.com, Microsoft could be having an issue on their end. When this happens, there’s really nothing you can do but wait for them to fix it.
Open your junk folder
Outlook has powerful built-in spam filters. All your incoming emails are scanned for potential malicious links and common spam words.
If an email triggers the spam filters, Microsoft automatically moves it to your junk folder. And in most cases, that’s where it belongs.
But every once in a while, the Microsoft filters get it wrong and accidentally label a normal email as spam.
Update your password in Outlook
If you changed your email password through your provider’s website, you need to update Outlook with that new password before you can download emails.
Are you in offline mode?
Microsoft comes with a great option called Work Offline. Once enabled, this setting lets you disconnect from the server. Which means that you
won’t be able to receive new messages.
This is a great way to get some peace of mind after a hard day of work. But at some point, you’ll need to disable the offline mode in Outlook if you want to access your latest emails
Clear the Outlook cache
This is a common practice when apps behave unexpectedly. Don’t worry, this won’t delete any emails
Check Your email rules
If you created a rule to route incoming emails to a different folder, or to delete them, then it makes sense you can’t find those messages. When you examine the rule, you’ll see where (if anywhere) your emails have ended up and it’ll be easy to read them.
Check your blocked users list
Outlook lets you block a sender or a domain in just a few clicks. This is a great way to protect your inbox from spammers and cyberbullies.
Once you’ve blocked someone, Microsoft automatically sends all their emails to your Junk Folder regardless of their content.
So if you’re waiting for an email from someone, you may want to check if the sender is registered on your blocked users list.
How’s your storage limit?
Outlook accounts can have up to 100GB of storage per mailbox. Which is more than enough in most cases. But if you’ve never cleaned your inbox, then you might have maxed out your storage limit.
Look for the email on your other devices. Depending on how your server settings are configured, a message you deleted on one device might still exist on another device.
Cause of Outlook Not Receiving Emails
There are a few reasons why you may not be receiving new emails. Here are some possible causes:
Microsoft's servers are down
Your internet isn't working correctly
The email did arrive, but it's in a different folder
Your password is outdated
The sender is blocked
Outlook is set to work offline
The email profile is corrupt
Conclusion
There could be dozens of reasons why your Outlook is not receiving emails. The most frequent issues typically include internet connectivity issues, emails being accidentally sent to spam or to the Other tab of your inbox, storage limitations, or technical issues with the device or browser you are using to access your messages. Try to implement each of the steps listed in this guide to identify where the issue comes from and quickly get your inbox back up and running
blogpay
Total Comments: 0